FAQ
Customer Service
Questions or requests that you can’t find the answer to here?
Contact us on
info@sotypicalme.com
Our support team is available during office hours (CET) Mon - Fri. They’ll get back to you as soon as possible!
Contact us on
info@sotypicalme.com
Our support team is available during office hours (CET) Mon - Fri. They’ll get back to you as soon as possible!
How long will it take for my diary or notebook to be delivered?
Production of your personalised diary or notebook will be completed within one workweek (mon-fri), after which we'll ship it to you with your chosen shipping method. You’ll receive a new email from us when your order is ready to ship! If you’ve chosen a tracked shipping method, this email will contain a tracking link (allow for up to 24hrs for the link to activate, there can be a delay)
Royal Mail letter residential delivery: 3-10 working days after dispatch. Note that we’re not able to track this shipping method.
Royal Mail tracked residential delivery: 2-6 working days after dispatch
Please note that during especially busy seasons, holidays or other extenuating circumstances, shipping might take up to 3 workweeks.
Royal Mail letter residential delivery: 3-10 working days after dispatch. Note that we’re not able to track this shipping method.
Royal Mail tracked residential delivery: 2-6 working days after dispatch
Please note that during especially busy seasons, holidays or other extenuating circumstances, shipping might take up to 3 workweeks.
Can I change my delivery address?
If your order hasn’t been shipped from us yet, your delivery address can be changed. Contact us as soon as possible with your order number and the correct address, on info@sotypicalme.com
We can’t promise that we can catch your request on time, but we’ll do our best!
We can’t promise that we can catch your request on time, but we’ll do our best!
Can I track my order?
If you choose a trackable shipping option at checkout, you'll receive a tracking link when your order is ready to ship from us. Allow for up to 24hrs for the link to activate, as there can be a delay.
If you chose a non-trackable shipping option at checkout, your order can't be tracked after it's left our bookbindery. You'll still receive an email notifying you when your order is ready to ship!
If you chose a non-trackable shipping option at checkout, your order can't be tracked after it's left our bookbindery. You'll still receive an email notifying you when your order is ready to ship!
Can I cancel my order?
Personalised items
Once you have completed your purchase, your order will automatically be sent to print right away so that it can be delivered to you as quickly as possible. Unfortunately, we're unable to stop an individual order or make changes to your product once your order has been placed (other than changing the delivery address). Please double-check your design before placing your order!
Please note that we don’t accept returns of personalised products as it’s been uniquely created for you - all sales are final. However; do contact us in case of damage or printing faults that aren't due to a mistake when ordering!
Accessories (non-personalised items)
If your order contains no personalised items, there’s a small window in which we can cancel your order before it’s shipped.
Contact us on info@sotypicalme.com as soon as possible.
Once you have completed your purchase, your order will automatically be sent to print right away so that it can be delivered to you as quickly as possible. Unfortunately, we're unable to stop an individual order or make changes to your product once your order has been placed (other than changing the delivery address). Please double-check your design before placing your order!
Please note that we don’t accept returns of personalised products as it’s been uniquely created for you - all sales are final. However; do contact us in case of damage or printing faults that aren't due to a mistake when ordering!
Accessories (non-personalised items)
If your order contains no personalised items, there’s a small window in which we can cancel your order before it’s shipped.
Contact us on info@sotypicalme.com as soon as possible.
Why haven’t I received an order confirmation or any other e-mails from you?
If your order went through, you'll receive an immediate order confirmation. Please check your spam folder if that's not the case.
You're welcome to contact our support team if you haven't received a confirmation e-mail or if you have any other questions, at info@sotypicalme.com
You're welcome to contact our support team if you haven't received a confirmation e-mail or if you have any other questions, at info@sotypicalme.com
International shipping outside the UK
What sizes are available?
We currently offer three sizes: A6 (Petite), A5 (Classic) and a hardcover B5 (Large).
Our two smaller sizes are protected by Polypropylene (PP) plastic, which is slightly larger than the paper.
Our two smaller sizes are protected by Polypropylene (PP) plastic, which is slightly larger than the paper.
Can I get a Large with plastic covers, or A5/A6 with hardcovers?
Not right now, no. But do let us know if this is something that you want - we always take our customers' wishes into account when developing new features and products!
Can I choose when I want the diary to start?
Yes! At step 5 of the design tool, you can select the month you'd like your diary to start.
Please account for production and shipping times when choosing your start month.
Please account for production and shipping times when choosing your start month.
What's included with my diary or notebook?
All personalised products come with a free sheet of 305 stickers to get your planning started!
Depending on the size you choose, you’ll also find the following included:
A5: a snap-in ruler, as well as a snap-in plastic pocket for your stickers, notes or other important papers.
A6: a snap-in ruler
B5: a paper pocket on the back inside cover
Depending on the size you choose, you’ll also find the following included:
A5: a snap-in ruler, as well as a snap-in plastic pocket for your stickers, notes or other important papers.
A6: a snap-in ruler
B5: a paper pocket on the back inside cover
How do I pay?
At checkout, you can choose between Klarna, PayPal, PayPal Card payment or G Pay/Apple Pay.
Will the photos I upload look nice when they're printed?
If you upload a high-resolution photo, it'll look nice. Our design tool warns you if it thinks the resolution of your photo isn't high enough. Once the photo is uploaded, you can use the design tool to zoom in/out and move it if needed.
What size should my cover images be?
You can use the design tool to zoom and crop your images. If you want to be exact, our gallery images are 2160 x 3020 px, which includes a bleed margin that equals 3mm when printed.
Where and how are your diaries and notebooks made?
All personalised products are printed on purchase, and then bound by hand by experienced craftsmen in our book bindery in southern Sweden. Some of our team members have been creating beautiful diaries and notebooks for over 30 years!
With that said - with manual processes like this, mistakes can still happen that slip by unnoticed in the quality controls. Never hesitate to contact us in case of damage or printing faults that don’t match your design.
With that said - with manual processes like this, mistakes can still happen that slip by unnoticed in the quality controls. Never hesitate to contact us in case of damage or printing faults that don’t match your design.
What type of paper is the products printed on?
High-quality 110 gsm Amber Graphic paper from Arctic Paper.
How many pages does the diary or notebook have?
Including the cover pages:
A5 & A6: 150 pages
B5: 200 pages
The distribution of these pages depend on the type of product you create and your design choices.
A5 & A6: 150 pages
B5: 200 pages
The distribution of these pages depend on the type of product you create and your design choices.
Why create your own diary, journal or notebook?
Because the way yo plan is unique to you! By creating your own, you can make sure that it has all the features that you need and want for your life. Maybe you want a classic layout with just a small twist. Maybe you want extra-everything. Maybe something in between? You do you!
Do you offer gift cards?
Yes! We offer digital gift cards that are sent to the recipient’s email address immediately, or on a specific date that you can choose at the time of purchase. If you want to deliver your gift personally, you can also choose to have the gift card delivered to your own email address instead and then print it at home.
Our gift cards are valid for 2 years from the time of issue, and can be used for any of our products (except for another gift card) present or future unless otherwise specified.
Our gift cards are valid for 2 years from the time of issue, and can be used for any of our products (except for another gift card) present or future unless otherwise specified.
My gift card hasn’t been delivered, what to do!?
Don’t panic! If the order was completed and you received a confirmation, the card will be in our system and we’ll be able to help you.
First: please ask the recipient (if not yourself) to check their spam folder. If it’s not there, please contact our customer support team at info@sotypicalme.com with your order number.
First: please ask the recipient (if not yourself) to check their spam folder. If it’s not there, please contact our customer support team at info@sotypicalme.com with your order number.
I’ve received a gift card, how do I use it?
Congratulations! You can enter your gift card code at checkout to use it. If you’d like to keep track of your balance (and not worry about losing the code), you can select “Add to your account” in the email you received. If you don’t already have an account with us you’ll be prompted to create one. You’ll now be able to automatically add your gift card at checkout, granted that you’re logged in of course.
